Terms & Conditions

 

Delivery- and payment confidentiality

All information disclosed to GALIENTE for online ordering of items / products remain confidential, including the name and address information as well as information on payment cards.

Payment

Please notify that all orders on our webshop is with 25 % danish VAT. All prices are shown in DKK currency on the website.

By paying for an order on the website, an order confirmation will be sent to you. When we have registered your payment, the order will be packed and sent.

We use Shopify as our payment method. Pay safe with credit card through Shopify. Pay using MasterCard, MasterCard Debit, Visa & Visa Debit.

It is not possible to get transfered your money back to another account than the card used for the purchase on the website.

Warranty information

Any errors or defects in the delivered items / products from the website must be invoked and be enforced against GALIENTE within 2 months after the error / defect has been discovered.

Contacting GALIENTE is demanded, if an error / defect has been discovered. The customer is held accountable if failing to contact GALIENTE in the time period noted.

Returns / exchanges

We offer a 14 day return policy on the delivered item / product on the day on which the purchased item has been delivered and received. If you want to return your purchased items / products, GALIENTE must be informed and it will be returned within 14 days.

Extended return
Items bought in December due to the Christmas season we offer an extended return until January 10, 2022. Items bought on Black Friday can get full refund within 14 days.

If you want to exchange your product/s to another size, style or color please place an new order and make a return of your product/s through our return
form.  

To use our return form it cost 49 DKK and will be deducted from the total amount when we credit.

Items / products being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be put in use and all original tags must be intact and in original packaging.

As a customer you are responsible to follow the washing instructions and we don’t refund or exchange if you don’t

If the above are to be met, we will refund the purchase price paid of the returned order.

GALIENTE does not refund shipping cost on your order. 

Privacy statement

Information about your name, address, phone number, etc. Is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.

GALIENTE is responsible for the handling of personal data; therefore the data is stored on a secure server. We will not disclose your personal information to third parties. Stripe is our payment solutions, which means that GALIENTE do not handle your data stated by the use of debit cards.

Disclaimers

We take reservations for errors and deficiencies in prices and descriptions and availability.

Privacy Notice

Data privacy is of very high importance for GALIENTE. Therefore, we strive to be as open and transparent as possible with our processing of your personal data.

This privacy policy seeks to illuminate how we process your data, why we process your data and how we protect it.

Who can access your data?

The data that we collect from you will only be used internally. We never pass on, sell or exchange your data for marketing purposes to third parties.

What are your rights?

The right to access

You are entitled to request information about the personal data we have on you at any given time. If you want to access the information you can contact GALIENTE and we will deliver an in depth overview of your personal data via e-mail.

The right to rectification

You have the right to request ratification of the personal data we hold, if the information is flawed or incorrect. In addition you have the right to have incorrect personal data completed.

The rignt to erasure