FAQ
Shipping
- Which shipping carriers do you ship with?
All orders are shipped either with TNT or GLS and are delivered to the address stated in your order
- How long before I receive my order?
Delivery within Denmark takes approx. 3-5 workdays. You will receive an email with your order confirmation as soon as you place your order and an email when your order is shipped.
Delivery outside of Denmark takes 3-5 workdays.
During busy seasons such as Christmas and Black Friday orders can take extra time to be delivered.
Tracking:
We provide you with a tracking number with your order confirmation as well as, which shipping carrier we have used.
If you have not received your tracking number – please contact info@galiente.com
- Do you ship to other countries than Denmark?
Yes – We ship to all countries within the EU with GLS or TNT. All shipments are free of cost
- How do I change or cancel my order?
If you want to change or cancel your order after you have placed it, you need to contact info@galiente.com. Our customer support will cancel your order. Your order will also be canceled if you wish to change to another size. Remember to write your name and order number in your email when contacting us.
To change your order, you then must make a new order on our website with the correct style and size.
We aim to pack your order right after it is placed as we strive to deliver all shipments as quickly as possible. Therefore, we cannot guarantee that we can stop the order from being shipped
- I was not home when delivery was attempted
It is your responsibility to make sure someone is at the desired delivery address when delivery is done or pick up your package within 10 days, as parcel shops only have limited space and cannot store packages for an extended period of time.
When a package is not picked up from the parcel shop, it is sent back to our warehouse. It is your responsibility to contact us at info@galiente.com to arrange for your order to be shipped once again
Return & Exchange
- How do I exchange my purchase?
If you want to exchange your product/s for another size, style, or color, please send us an email at info@galiente.com, as soon as we receive your products in our warehouse, we will ship the new desired products.
Check the return slip that was shipped with your order or contact us at info@galiente.com and we will email it to you
- How do I return my purchase?
If you want to return your purchase, please follow the instructions on the return form received with your order
- When do I receive my refund?
When our warehouse has received your package the amount will be credited back to the same bank account/card that was used to purchase the order.
Returned items/products must be in the same condition and quantity as it/they were when first received. Also, the item/s must not have been used, all original tags must be intact and the parcel must be received in the original packaging.
It is not possible to transfer your refund back to another account that is not connected to the card used when purchasing on the website.
- What should I do if I have received wrong or defect items?
If the item is defect or you have not received what you have purchased, you must contact our customer support at info@galiente.com
Remember to include your name and order number in the email, and we will contact you as soon as possible with a proposal for a solution.
We pay for the freight back and forward when we make mistakes. For more information about your warranty, please check out our Terms & Conditions
- Can I return my order to the address that is on your website if I show up in person?
No – It is not possible to return orders/items in person by showing up at the address. Kindly use our sheet as a guide and drop off your return at the closest parcel shop.
- Is it possible for me to return/exchange my purchase made on galiente.com in a physical store/stockist that is selling your brand?
No – It is not possible to return/exchange an item purchased on our website in a physical store that sells our brand. Items purchased online on our webshop must be returned to our warehouse.